Warranty & Return Policy

WARRANTY POLICY

If you are a consumer, you have a legal warranty of two years starting from the delivery of the product, according to the conditions set out in the relevant legislation.

  • The warranty covers all original components against defects in workmanship and materials (e.g. in case the products do not correspond with the product description in the user manual or do not correspond with the advertisement of the product).
  • Claims under the warranty must be made directly to Sayl Energy Private Limited.
  • During the warranty period, Sayl Energy Private Limited will replace or repair the goods showing a defect. If the replacement or repair is excessive or impossible, or if it is impossible to deliver within the reasonable time, you have the right to ask for a price reduction or to demand dissolution of the contract of sale.
  • During the first six months of your warranty, you do not have to prove the defect was already present when you bought the product.
  • The warranty does not cover an incorrect assembly or installation of the product by the user; an improper or negligent use, operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes); normal wear and tear; defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer; damages or defects due to accidents.

RETURN POLICY 

30 days to make sure you love it only if you the E-cycle online. Just book online & once delivered.

  • Just take the bike for a spin. If for any reason you are not convinced that this is the bike for you, we will take it back. Just let us know (via email/whastapp/ a simple call) within 30 days. The Syal Energy Private Limited team will be in touch to arrange the logistics and cover the shipping costs. Claims under the warranty must be made directly to Sayl Energy Private Limited.
  • At Sayl Energy Private Limited, no order is complete until you are fully satisfied. This is why we make returns FREE and easy within a 30-day period timeline for online only order’s & by the way for buying our cycle through the nearest cycle dealership of your locality there won’t be a return policy. During the first six months of your warranty, you do not have to prove the defect was already present when you bought the product.