FAQs

Can’t Find the answer you’re looking for ? We’ve shared some of our most frequently asked questions to help you out!

Says Electric Moped ( MUV ) will be the next alternative for your delivery business as well as daily in city commute needs.With the customised ranges offered by our Sayl Electric Moped ( MUV ), you can go further, and faster in an eco-friendly way.

No you don’t need a license & registration for riding Sayl Electric Moped ( MUV )

There is no delivery charges for certain pin codes. For particular pin codes there is a delivery charge. Please use our pin code checker to see if any delivery charge is applicable for you.

All MUVs delivered by us will be fully fitted and ready to ride through dealership in your respective locality. For assembly assistance, we will help you to assemble via WhatsApp & send you a sample video of how to assemble.

All Electric MUV Products we sell come with a standard warranty on the frame, motor & controller & battery pack comes with a 2 year warranty period. Contact us through our Chat Support on our website to know more warranty related details for specific products. Incase of any warranty claims pertaining to your product, contact us on support@sayl.com, and we will follow the due process to help you claim your warranty through the respective brand.

Currently we don’t provide Cash on Delivery facility but we are working on it and are hoping to get this payment option soon.

If in the unfortunate circumstance that the product you receive is damaged, contact us at support@saylenergy.com and will try and address this issue through our technicians, or assure returns/replacement of defective parts in case of manufacturing defects after checking necessary proof of the damage/defect.

Do not worry, your money will be safe. Contact us immediately via support@sayl.com or through our chat option on the website and we will help you with the status of your order.

Yes! The Sayl Electric Moped ( MUV ) are rated IP65 which means they are wash-down capable, dust-proof, and waterproof.

It takes a total of max (1-3) units of electricity to charge an Sayl Electric Moped ( MUV )’s battery fully. An Sayl Electric Moped ( MUV ) is quite economical; it runs at a rate of 6 paise per kilometre.

Yes, we do offer easy EMI options. We want to make it possible for everyone to ride an electric vehicle of this calibre, and avail of the benefits of personal mobility that Sayl Electric Moped ( MUV ) offer. To facilitate this, we have now partnered with Razor pay & Zest Pay & many more financial players to provide flexible EMI plans to our Customer’s.

Yes. You can pay us by credit/debit card easily. Your credit/debit card payment is secured in partnership with Razorpay. Apart from credit or debit card, you could also pay via net banking to our bank account and you can also pay via cheque once the Details are received & credited to our account, then we will ship the product to you.

The battery takes 3 to 4 hours to charge fully.

Sayl uses Lithium-Ion Batteries with 18650 Samsung/LG or equivalent cells (the same batteries used in modern day premium electric cars); so, the battery lasts for a long time — generally upto 5 years.

Yes. You can purchase spare batteries from us.For the cost please ask us via support@sayl.com , WhatsApp.

A portable battery is one that can be carried around everywhere without any difficulty.And we provide a key to your battery pack so that you can lock it on the MUV & it won’t get stolen.

You can visit a local Authorized Sayl Dealership shop for almost any kind of repair required. In case there is a fault in the electronics, Sayl will be available to assist you as soon as possible.

Says Electric Cycles will be the next alternative for your next scooter/motorcycle in your garage for your daily commute needs.Most people in India don’t travel in their 2 wheelers not more than 30-50kms on a day to day commute.You can use your Sayl Electric cycles to commute to your workplace. With the customised ranges offered by our Sayl Electric Cycles, you can go further, and faster in an eco-friendly way. You can use an Sayl Electric cycles for fitness as well as for personal mobility & carry light weight deliveries too.

No you don’t need a license & registration for riding Sayl electric cycles

There is no delivery charges for certain pin codes. For particular pin codes there is a delivery charge. Please use our pin code checker to see if any delivery charge is applicable for you.

All Cycless delivered by us will be fully fitted and ready to ride through dealership in your respective locality. In cases of online order we will send the cycle without assembling the wheels & handlebar. For assembly assistance, we will help you to assemble via WhatsApp & send you a sample video of how to assemble.

All Electric cycle Products we sell come with a standard warranty on the frame, motor & controller & battery pack comes with a 2 year warranty period. Contact us through our Chat Support on our website to know more warranty related details for specific products. Incase of any warranty claims pertaining to your product, contact us on support@sayl.com, and we will follow the due process to help you claim your warranty through the respective brand.

Currently we don’t provide Cash on Delivery facility but we are working on it and are hoping to get this payment option soon.

If in the unfortunate circumstance that the product you receive is damaged, contact us at support@choosemyCycles.com and will try and address this issue through our technicians, or assure returns/replacement of defective parts in case of manufacturing defects after checking necessary proof of the damage/defect.

Do not worry, your money will be safe. Contact us immediately via support@sayl.com or through our chat option on the website and we will help you with the status of your order.

Yes! The Sayl Electric cycles are rated IP65 which means they are wash-down capable, dust-proof, and waterproof.

It takes a total of 0.5 units of electricity to charge an Sayl Electric Cycles’s battery fully. An Sayl Electric Cycles is quite economical; it runs at a rate of 6 paise per kilometre.

Yes, we do offer easy EMI options. We want to make it possible for everyone to ride an electric vehicle of this calibre, and avail of the benefits of personal mobility that Sayl Electric Cycles offer. To facilitate this, we have now partnered with Razor pay & Zest Pay to provide flexible EMI plans to our Customer’s.

Yes. You can pay us by credit/debit card easily. Your credit/debit card payment is secured in partnership with Razorpay. Apart from credit or debit card, you could also pay via net banking to our bank account and you can also pay via cheque once the Details are received & credited to our account, then we will ship the product to you.

The battery takes 3 to 4 hours to charge fully.

Sayl uses Lithium-Ion Batteries with 18650 Samsung/LG or equivalent cells (the same batteries used in modern day premium electric cars); so, the battery lasts for a long time — generally upto 5 years.

Sayl Electric cycles come equipped with mechanical pedals. In case the battery runs out of power, you can pedal the Sayl Electric cycle like a regular cycle.

Yes. You can purchase spare batteries from us.For the cost please ask us via support@sayl.com , WhatsApp.

A portable battery is one that can be carried around everywhere without any difficulty. And we provide a key to your battery pack so that you can lock it on the cycle & it won’t get stolen.

You can visit a local Cycles repair shop for almost any kind of repair required. In case there is a fault in the electronics, Sayl will be available to assist you as soon as possible.